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Here is a screenshot of what I see when I choose Advanced and then List for the main partition, and another screenshot of the Documents directory that would normally have files in it. I will gladly try anything you suggest but did not want to proceed blindly. Thank you again for your help, and your ...

Thank you for your reply. No, when I choose the main partition and try to list files I see directories but not files. For instance I can see the Users\Dad\Documents folder but no files in it. I did read the chapter you suggested prior to posting, but most of the entries I saw there had to do with ...

I returned home recently after a weekend away to discover that my PC had attempted and failed to install a Windows 10 update. This had happened before in the past but we were always able to revert to the previous version of Windows. Not this time though. None of the standard or advanced recovery ...