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Can you please tell me should I attempt to make an image of the disk and continue the software route or this can further damage the disk - like the broken heads scratching the surface? Thanks a lot,

My son dropped his laptop in the afternoon, the win 8.1 laptop did work after for the whole evening, but the next morning was giving errors like "Your PC cannot start properly" and "Your PC needs to be repaired", Iid try to run the win 8.1 repair options, but nothing helped.

I took the disk out and ...