cgsecurity.org

Hi.

I have a WD USB3.0 2TB Elements hard drive which is in NTFS, which in windows only the drive letter is shown but no label, and if I try to access it from explorer system gets very slow; and which in Mac/Linux, it detects the label "Elements" but gives an error when trying to mount. So I've tried Teskdisk to check if I can recover the files on it.

In the \ directory I had a lot of files and folders. I think all the files are shown when P(list) , but the folders are not all shown. For example, one that was very big (and the one I need to recover) was +1TB and is not shown...

Is there any size limit in the program?

Do you know why some folders are not shown?

Thank you!

Regards,

All files should be listed unless the MFT is damaged.
Under Windows, run "cmd" (right click Run as Administrator) and "chkdsk /f d:" (replace d: by the correct drive letter).
Does it fix the problem ?

Hi there,

I am sorry to hear about your issue with the drive. You can first run Data Lifeguard Diagnostic on Windows to check the drive's overall health status and fix it if needed and possible. You can download it here for free: http://products.wdc.com/support/kb.ashx?id=tvdHVh and post a screenshot with the results.

You shouldn't have any problems using the program for your 2 TB hard drive. The folders might not be showing due to some bad sectors on the drive or a virus. What is the error message you get when you try mounting the drive to your Mac? You can also run a virus scan.

Regards

Hi.

When conecting the drive in Ubuntu, and right clicking on in->mount, it gives this error:

Error mounting /dev/sde1 at /media/ubuntu/Elements1: Command-line `mount -t "ntfs" -o "uhelper=udisks2,nodev,nosuid,uid=999,gid=999,dmask=0077,fmask=0177" "/dev/sde1" "/media/ubuntu/Elements1"' exited with non-zero exit status 13: ntfs_attr_pread_i: ntfs_pread failed: Input/output error
Failed to read $UpCase, unexpected length (-1 != 131072).
Failed to mount '/dev/sde1': Input/output error
NTFS is either inconsistent, or there is a hardware fault, or it's a
SoftRAID/FakeRAID hardware. In the first case run chkdsk /f on Windows
then reboot into Windows twice. The usage of the /f parameter is very
important! If the device is a SoftRAID/FakeRAID then first activate
it and mount a different device under the /dev/mapper/ directory, (e.g.
/dev/mapper/nvidia_eahaabcc1). Please see the 'dmraid' documentation
for more details.

Hi.

In Windows, the drive is shown like this (Drive H:)

https://www.dropbox.com/s/c2sb0hk76253f ... 3.png?dl=0

the LED on the drive blinks continously...


Also if I try in cmd (run as admin): chkdsk /f h:

it stays like this but nothing happens,

https://www.dropbox.com/s/sj9z0yxtxk5ga ... 4.png?dl=0



When I try to run WinDlg, nothing happens..... until I disconnect the disk.... when WinDlg finally opens....


Thank you!

Yesterday morning I managed to get chkdsk/f to analyze the disk

36 hours later.... It's still analyzing, very very slow, but analyzing....

It's on the 71% correcting a lot of index errors.... 602552 from 675712 index entries processed so far....

I hope to be lucky...

cgrenier wrote:All files should be listed unless the MFT is damaged.
Under Windows, run "cmd" (right click Run as Administrator) and "chkdsk /f d:" (replace d: by the correct drive letter).
Does it fix the problem ?

Hey i just wanted to thank you, this command solved a similar to OP's problem i had with an external WD disk on WIndows. Testdisk wasn't displaying all the folders after the "p" command. I really didn't expect a simple windows checkdisk to solve it. It was one of my quickest tech-solutions ever! Have fun