Hello: Yesterday, I updated my MOTO G 5G, from Android 12 to Android 13. It seemed to be fine, until I looked in my Gallery for the hundreds of photos/videos that should be there - but they are not! It also changed some various settings.
I have 64GB internal storage, as well as a 256GB SanDisk SD card. Everything worked fine for almost 2 years, until yesterday.
I used PhotoRec and recovered a bunch of files from the SD card, but they are all album covers or something - no personal photos or videos that were previously there or that I wanted to recover.
I am 70, not an expert user, but can usually figure things out. Android update seems to have done this on its own!
SD card is currently in an SD card reader, plugged into a Window PC, via USB.
Thanks so much for any help!!!
Android 13 Update Deleted My Photos & Videos
Forum rules
When asking for technical support:
- Search for posts on the same topic before posting a new question.
- Give clear, specific information in the title of your post.
- Include as many details as you can, MOST POSTS WILL GET ONLY ONE OR TWO ANSWERS.
- Post a follow up with a "Thank you" or "This worked!"
- When you learn something, use that knowledge to HELP ANOTHER USER LATER.
Before posting, please read https://www.cgsecurity.org/testdisk.pdf
When asking for technical support:
- Search for posts on the same topic before posting a new question.
- Give clear, specific information in the title of your post.
- Include as many details as you can, MOST POSTS WILL GET ONLY ONE OR TWO ANSWERS.
- Post a follow up with a "Thank you" or "This worked!"
- When you learn something, use that knowledge to HELP ANOTHER USER LATER.
Before posting, please read https://www.cgsecurity.org/testdisk.pdf
-
recuperation
- Posts: 2737
- Joined: 04 Jan 2019, 09:48
- Location: Hannover, Deutschland (Germany, Allemagne)
Re: Android 13 Update Deleted My Photos & Videos
If the files you are looking are located on your SD card and Photorec finds nothing what you expect to be there I have no advice.
Re: Android 13 Update Deleted My Photos & Videos
Thanks for the reply!!