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Hello, good afternoon everyone.
Please excuse my poor English, as Spanish is my native language.
My computer is an Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, with 8.00 GB of RAM installed. Windows 10 Home (v.22H2) 64-bit.
The partition on a TOSHIBA 2.5" 1TB SATA3 hard drive connected to my PC via USB disappeared.
It contains information I don't want to lose.
I downloaded Testdisk 7.3-WIP. I ran it, and without changing any of the parameters suggested by the program, it doesn't finish its job. It freezes.
The only strange thing I notice is that the program detects "0000000000000000" as the serial number of the device to be scanned.
[img]https://tinypic.host/image/Testdisk-00.3g4swx[img]
I would appreciate your help. I can send screenshots if you're interested. Thank you very much.

antcargom wrote: 19 Mar 2025, 16:21 Hello, good afternoon everyone.
Please excuse my poor English, as Spanish is my native language.
My computer is an Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz 2.90 GHz, with 8.00 GB of RAM installed. Windows 10 Home (v.22H2) 64-bit.
The partition on a TOSHIBA 2.5" 1TB SATA3 hard drive connected to my PC via USB disappeared.
It contains information I don't want to lose.
I downloaded Testdisk 7.3-WIP. I ran it, and without changing any of the parameters suggested by the program, it doesn't finish its job. It freezes.
The only strange thing I notice is that the program detects "0000000000000000" as the serial number of the device to be scanned.
[img]https://tinypic.host/image/Testdisk-00.3g4swx[img]
I would appreciate your help. I can send screenshots if you're interested. Thank you very much.

As far as I know, the zeroed serial number doesn't matter.

Try to connect your 2,5'' disk internally in a desktop computer using a different cable.
Post your log file.

Post your smartmontools log file to learn how the disk thinks about its health status:
viewtopic.php?f=5&t=10910

Avoid using the jpg format for Terminal screenshots, p.e. png is more suitable.

Thanks for your reply, “recuperation”.

This is my “machine”:
In Windows Computer Management:
In HDD Guardian 7.1 with smartctl 6.5:

The "TOSHIBA MQ01ABD100" is connected to a USB port as is the "Intenso M2M USB Device" which works perfectly.

Using “smartmoontools 7.4,” I get the following hard drive report:

smartctl 7.4 2023-08-01 r5530 [x86_64-w64-mingw32-w10-22H2] (sf-7.4-1)
Copyright (C) 2002-23, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Toshiba 2.5" HDD MQ01ABD...
Device Model: TOSHIBA MQ01ABD100
Serial Number: 94DFPDB2T
LU WWN Device Id: 5 000039 5c2883a69
Firmware Version: AX101U
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: In smartctl database 7.3/5528
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Sat Mar 22 15:02:17 2025
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 240) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 2658
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 4140
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 0
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 093 093 000 Old_age Always - 3037
10 Spin_Retry_Count 0x0033 182 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 692
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 2
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 16
193 Load_Cycle_Count 0x0032 099 099 000 Old_age Always - 11289
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 22 (Min/Max 12/52)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 0
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 35
222 Loaded_Hours 0x0032 100 100 000 Old_age Always - 189
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 184
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

The above only provides legacy SMART information - try 'smartctl -x' for more

Thank you for your time and dedication.

Your links are pointing to a web adress but not to pictures.
Please uploads your pictures using the attachment tab on the bottom of the page.

SMART attributes suggests that your disk fell twice. It is running too hot (max. temperature 52°).
Furthermore your disk is probably a refurbished one.

Saying that TestDisk freezed is not a sufficient bug description.

First, the images:
This is my “machine”:
In Windows Computer Management:
In HDD Guardian 7.1 with smartctl 6.5:

When I say "TestDisk has frozen," I mean I follow the steps the program tells me to, and it stops:
I run the "TestDisk" program and It shows me.
>[ Create ] Create a new log file.
I press "Enter". It shows me:
Select a media and choose 'Proceed' using arrow keys:
>Disk \\.\PhysicalDrive0 - 250 GB / 232 GiB - CT250MX500SSD1
Disk \\.\PhysicalDrive1 - 1000 GB / 931 GiB - WDC WD10JPVX-60JC3T0
Disk \\.\PhysicalDrive2 - 1000 GB / 931 GiB - Intenso M2M
Disk \\.\PhysicalDrive3 - 1000 GB / 931 GiB - TOSHIBA MQ01ABD100
Drive G: - 524 MB / 500 MiB

I select: Disk \\.\PhysicalDrive3 - 1000 GB / 931 GiB - TOSHIBA MQ01ABD100
I push “Enter”: >[Proceed ]
It shows me:

Disk \\.\PhysicalDrive3 - 1000 GB / 931 GiB - TOSHIBA MQ01ABD100
Please select the partition table type, press Enter when done.
[Intel ] Intel/PC partition
>[EFI GPT] EFI GPT partition map (Mac i386, some x86_64...)
[Humax ] Humax partition table
[Mac ] Apple partition map (legacy)
[None ] Non partitioned media
[Sun ] Sun Solaris partition
[XBox ] XBox partition
[Return ] Return to disk selection

I push “Enter” and it shows me:
>[ Analyse ] Analyse current partition structure and search for lost partitions
[ Advanced ] Filesystem Utils
[ Geometry ] Change disk geometry
[ Options ] Modify options
[ Quit ] Return to disk selection

I push “Enter” and it shows me:
Disk \\.\PhysicalDrive3 - 1000 GB / 931 GiB - CHS 121601 255 63
Current partition structure:
Partition Start End Size in sectors No FAT, NTFS, ext2, JFS, Reiser, cramfs or XFS marker
1 P MS Reserved 34 32767 32734 [Microsoft reserved partition]
1 P MS Reserved 34 32767 32734 [Microsoft reserved partition]



P=Primary D=Deleted
>[Quick Search] [ Backup ]
Try to locate partition

I push “Enter” and it shows me:
Disk \\.\PhysicalDrive3 - 1000 GB / 931 GiB - CHS 121601 255 63
Analyse cylinder 121601/121600: 99%
MS Data 2048 1953523711 1953521664 [Externo Fotos 1TB]


Stop

And from that moment on, the program freezes. I've left it for hours without taking any action, and nothing.
I have to stop the program with the Windows task manager.

[Externo Fotos 1TB] is the name of my HDD

It's a hard drive I've never had any problems with, and I didn't work with it much. I only used it to add photos, delete duplicates, and view them.
The origin of the disc is reliable, Media Mark.

I don't know what's going on with the images. It's working like the first time.

I can see them using these URLs:
Windows Computer Management: https://tinypic.host/image/MY-Disks.3hISoz
HDD Guardian 7.1 with smartctl 6.5: https://tinypic.host/image/HDD-Guardian ... 6.5.3hAZpd

Like the first time:

recuperation wrote: 22 Mar 2025, 09:26 Try to connect your 2,5'' disk internally in a desktop computer using a different cable.
Post your log file.

Post your smartmontools log file to learn how the disk thinks about its health status:
viewtopic.php?f=5&t=10910

When I wrote "post your log file" I was referring to your TestDisk logfile.
You did not provide any feedback regarding the proposed different disk connection above.

You did not upload your pictures as I asked for. Instead you posted a link to a web adress instead of the picture. That link does not appear as a picture but as a link in this forum:
https://tinypic.host/image/MY-Disks.3hISoz

A link to a picture contains the name of the picture ad the end such as

https://myhoster/mydisk.jpg

You can clone your failing disk using ddrescue as described in the manual and operate on the clone for recovery purposes.

Hello again.
Please excuse my clumsiness in interpreting your advice. I first need to translate from English so I can understand what you're asking me later. Besides, I'm not a computer technician; I just have a great desire to learn. Thank you for your patience.

1) I don't currently have another device to connect the disk directly.

2) Just a couple of days ago, I discovered that "testdisk.log" was being generated in the testdisk directory, and that even if the program couldn't finish its work, it was still generating it.
I attach the last one to this post.

3) I'm not familiar with the ddrescue program, but I think that to make a copy of the disk I want to repair, I'll need at least one other similar disk to clone, and for now, I have to wait to buy a new one. I need to think about it.

4) I have read some posts on the cgsecurity forum that refer to the same problem that my disk has or similar. I will read them carefully and I am sure I will learn more.
I can see post with "testdisk stop working", "TestDisk stops at 99% while analyzing for lost partitions", "i see with testdisk, it stuck at 99%", and some more.
 
5) Regarding the images attached to the posts, I only managed to get you to see them in the first one.


6) I send you three files.txt obtenidos with HDD Guardian Toolbox and a Testdisk.log file.

Thanks again for your attention.

In the previous post, I couldn't include more than three text files. Here's the one I missed. Another attempt:



If I enter this link in my browser I see the image: https://tinypic.host/image/MY-Disks.3vGIww

Why don't you upload your pictures to this website?

I asked you to do so here:
viewtopic.php?p=39172#p39172

This way your pictures don't get lost or deleted at "tinypics" and other people can learn from your case in the future as well.

THIS
https://tinypic.host/image/MY-Disks.3vGIww
is a link to a web page.


THIS
https://tinypic.host/images/2025/03/27/MY-Disks.png
is the link to your picture.

When putting it into the images tags



it appears right in your posting.
Please be aware of the difference between posting a link to a web page and one directly to a picture.
Anyway, you should upload your pictures to THIS website.