corrupted disk - testdisk reading error - please help

How to use TestDisk to recover lost partition
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jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

corrupted disk - testdisk reading error - please help

#1 Post by jds3 » 15 Dec 2015, 04:33

Hello,
I am new here and was wondering if someone can please what to do...
I have 750 GB hard drive which was working under windows 7 as a backup disk- but it's dead now.
it still can display the drive and first level folders under windows, but most folders can't access to it.
I tried to use testdisk under Ubuntu to recover it, got reading errors
Can anyone please provide me the guidance/advice on what to do next
Thanks in advance
James
below are the screen shots from testdisk run - I am reattaching the screen shot links
https://drive.google.com/open?id=0B39jb ... jRPYlR2TkU
https://drive.google.com/open?id=0B39jb ... FJiS3I5ZVU
https://drive.google.com/open?id=0B39jb ... jcxM0FTTXM
https://drive.google.com/open?id=0B39jb ... VZRejVfRGc
https://drive.google.com/open?id=0B39jb ... ENSYlhBZm8
https://drive.google.com/open?id=0B39jb ... 29kam0yRkE
https://drive.google.com/open?id=0B39jb ... HI3Y052Mnc
https://drive.google.com/open?id=0B39jb ... DJPNEFTdE0
https://drive.google.com/open?id=0B39jb ... UNIQWU0SDQ
Adding one more screen shot in Ubuntu
https://drive.google.com/file/d/0B39jbu ... sp=sharing

Sponsored links

jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

Re: corrupted disk - testdisk reading error - please help

#2 Post by jds3 » 15 Dec 2015, 18:20

Anyone? Help, please

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Fiona
Posts: 2836
Joined: 18 Feb 2012, 17:19
Location: Ludwigsburg/Stuttgart - Germany

Re: corrupted disk - testdisk reading error - please help

#3 Post by Fiona » 15 Dec 2015, 19:05

Unfortunately I can't access most files, because your photos are not shared correctly.
Can you check your disk using crystaldiskinfo on windows?
http://crystalmark.info/download/index-e.html
Please use the portable version.
It's intended to watch the status of your disk.
Partition read eror means, that your partition table and MBR is not readable.
How is your disk listed in your windows disk management console?
Did you receive a lot of read errors?

Fiona

jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

Re: corrupted disk - testdisk reading error - please help

#4 Post by jds3 » 15 Dec 2015, 19:11

Thanks Fiona
Yes the reading errors are all the way to the end of the process.
I will reply with result of crystaldiskinfo shortly, I should run it under windows right?

jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

Re: corrupted disk - testdisk reading error - please help

#5 Post by jds3 » 15 Dec 2015, 22:25

Hi Fiona,
Sorry it's took a bit long...
I wasn't able to get it load up into crystaldiskinfo - I was able to do it yesterday for sure, but not today. The program opens a windows without any disk displayed. I then switched the disk port and try again - windows says "one of your disk needs to be checked for consistency" .... keep checking forever with lost reading errors.
So I switched to another PC. the windows load up, the disk management displayed my disk- see screen shot below
https://drive.google.com/open?id=0B39jb ... jBVNUkxbEU -- hope you can view it, if not please let me know where is better for you to load on
but when I open crystaldiskinfo I still can't get the info of my disk -the other 2 disk displayed properly
I can still see my drive under windows
https://drive.google.com/open?id=0B39jb ... EdGNGd1TTA

the 750 GB drive is the one having issues
Please advise what should I do from here
Thanks very much
James

jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

Re: corrupted disk - testdisk reading error - please help

#6 Post by jds3 » 29 Dec 2015, 17:57

----------------------------------------------------------------------------
CrystalDiskInfo 6.6.1 (C) 2008-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

----------------------------------------------------------------------------
CrystalDiskInfo 6.6.1 (C) 2008-2015 hiyohiyo
Crystal Dew World : http://crystalmark.info/
----------------------------------------------------------------------------

OS : Windows 7 Ultimate SP1 [6.1 Build 7601] (x64)
Date : 2015/12/28 19:29:25

-- Controller Map ----------------------------------------------------------
- ATA Channel 0 (0) [ATA]
- ATA Channel 1 (1) [ATA]
+ Standard Dual Channel PCI IDE Controller [ATA]
+ ATA Channel 0 (0)
- Disk drive
- ST380815AS ATA Device
+ ATA Channel 1 (1)
- Hitachi HDT721010SLA360 ATA Device
+ Standard Dual Channel PCI IDE Controller [ATA]
- ATA Channel 0 (0)
- ATA Channel 1 (1)

-- Disk List ---------------------------------------------------------------
(1) ST380815AS : 80.0 GB [0/0/0, pd1] - st
(2) ST3750630AS : 750.1 GB [1/0/1, pd1] - st
(3) Hitachi HDT721010SLA360 : 1000.2 GB [2/1/0, pd1]

----------------------------------------------------------------------------
(1) ST380815AS
----------------------------------------------------------------------------

----------------------------------------------------------------------------
(2) ST3750630AS
----------------------------------------------------------------------------
Model : ST3750630AS
Firmware : HP26
Serial Number : 9QK27KW9
Disk Size : 750.1 GB (8.4/137.4/750.1/750.1)
Buffer Size : 16384 KB
Queue Depth : 32
# of Sectors : 1465149168
Rotation Rate : 7200 RPM
Interface : Serial ATA
Major Version : ATA8-ACS
Minor Version : ATA8-ACS version 4
Transfer Mode : ---- | SATA/300
Power On Hours : 1942 hours
Power On Count : 2118 count
Temperature : 15 C (59 F)
Health Status : Caution
Features : S.M.A.R.T., 48bit LBA, NCQ
APM Level : ----
AAM Level : ----

-- S.M.A.R.T. --------------------------------------------------------------
ID Cur Wor Thr RawValues(6) Attribute Name
01 _88 _84 __6 000002E2F68C Read Error Rate
03 _93 _93 __0 000000000000 Spin-Up Time
04 100 100 _20 00000000030E Start/Stop Count
05 100 100 _36 0000000007FF Reallocated Sectors Count
07 _67 _60 _30 000902A1388B Seek Error Rate
09 _98 _98 __0 000000000796 Power-On Hours
0A 100 100 _97 000000000005 Spin Retry Count
0C _98 _37 _20 000000000846 Power Cycle Count
B8 100 100 _97 000000000000 End-to-End Error
BB __1 __1 __0 000000000086 Reported Uncorrectable Errors
BC 100 _95 __0 000500110012 Command Timeout
BD 100 100 __0 000000000000 High Fly Writes
BE _85 _59 _45 00000F0D000F Airflow Temperature
C2 _15 _41 __0 000A0000000F Temperature
C3 _40 _22 __0 000002E2F68C Hardware ECC recovered
C4 100 100 _36 0000000007FF Reallocation Event Count
C5 100 100 __0 000000000000 Current Pending Sector Count
C6 100 100 __0 000000000008 Uncorrectable Sector Count
C7 200 200 __0 000000000000 UltraDMA CRC Error Count

-- IDENTIFY_DEVICE ---------------------------------------------------------
0 1 2 3 4 5 6 7 8 9
000: 0C5A 3FFF C837 0010 0000 0000 003F 0000 0000 0000
010: 3951 4B32 374B 5739 2020 2020 2020 2020 2020 2020
020: 0000 8000 0004 4850 3236 2020 2020 5354 3337 3530
030: 3633 3041 5320 2020 2020 2020 2020 2020 2020 2020
040: 2020 2020 2020 2020 2020 2020 2020 8010 0000 2F00
050: 4000 0200 0200 0007 3FFF 0010 003F FC10 00FB 0110
060: FFFF 0FFF 0000 0007 0003 0078 0078 0078 0078 0000
070: 0000 0000 0000 0000 0000 001F 0506 0000 0048 0040
080: 01F0 0029 3069 7C01 4123 3069 BC01 4123 203F 0000
090: 0000 FEFE 0000 0000 D000 0000 0000 0000 0000 0000
100: 66F0 5754 0000 0000 0000 0000 0000 0000 5000 C500
110: 112C E06A 0000 0000 0000 0000 0000 0000 0000 401E
120: 401E 0000 0000 0000 0000 0000 0000 0000 0000 66F0
130: 5754 66F0 5754 0000 0002 0140 0100 5000 3C06 3C0A
140: 0000 0078 0000 0008 0000 0000 000F 0280 0000 0000
150: 0008 0000 0000 0000 0000 0000 0000 0000 2700 8000
160: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
170: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
180: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
190: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
200: 0000 0000 0000 0000 0000 0000 103F 0000 0000 0000
210: 0000 0000 0000 0000 0000 0000 0000 1C20 0000 0000
220: 0002 0000 1010 0000 0000 0000 0000 0000 0000 0000
230: 0000 0000 0000 0000 0001 0080 0000 0000 0000 0000
240: 0000 0000 0000 0000 0000 0000 0000 0000 0000 0000
250: 0000 0000 0000 0000 0000 54A5

-- SMART_READ_DATA ---------------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 0A 00 01 0F 00 58 54 8C F6 E2 02 00 00 00 03 02
010: 00 5D 5D 00 00 00 00 00 00 00 04 32 00 64 64 0E
020: 03 00 00 00 00 00 05 33 00 64 64 FF 07 00 00 00
030: 00 00 07 0F 00 43 3C 8B 38 A1 02 09 00 00 09 32
040: 00 62 62 96 07 00 00 00 00 00 0A 13 00 64 64 05
050: 00 00 00 00 00 00 0C 33 00 62 25 46 08 00 00 00
060: 00 00 B8 33 00 64 64 00 00 00 00 00 00 00 BB 32
070: 00 01 01 86 00 00 00 00 00 00 BC 32 00 64 5F 12
080: 00 11 00 05 00 00 BD 3A 00 64 64 00 00 00 00 00
090: 00 00 BE 22 00 55 3B 0F 00 0D 0F 00 00 00 C2 22
0A0: 00 0F 29 0F 00 00 00 0A 00 00 C3 1A 00 28 16 8C
0B0: F6 E2 02 00 00 00 C4 33 00 64 64 FF 07 00 00 00
0C0: 00 00 C5 12 00 64 64 00 00 00 00 00 00 00 C6 10
0D0: 00 64 64 08 00 00 00 00 00 00 C7 3E 00 C8 C8 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 82 00 82 02 00 5B
170: 03 00 01 00 02 B2 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 07 07 07 07 07 07 07 07
190: 07 00 00 00 00 00 00 00 00 01 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 A9 02 69 15 18 3E 5C 06 00 00
1B0: 00 00 00 00 01 00 C9 91 90 0C C5 C3 A6 03 00 00
1C0: 21 2E 01 EA 24 01 00 00 00 00 00 00 CD F5 0F 01
1D0: 01 00 00 00 1E 01 00 00 1B 01 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 05 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 DE

-- SMART_READ_THRESHOLD ----------------------------------------------------
+0 +1 +2 +3 +4 +5 +6 +7 +8 +9 +A +B +C +D +E +F
000: 01 00 01 06 00 00 00 00 00 00 00 00 00 00 03 00
010: 00 00 00 00 00 00 00 00 00 00 04 14 00 00 00 00
020: 00 00 00 00 00 00 05 24 00 00 00 00 00 00 00 00
030: 00 00 07 1E 00 00 00 00 00 00 00 00 00 00 09 00
040: 00 00 00 00 00 00 00 00 00 00 0A 61 00 00 00 00
050: 00 00 00 00 00 00 0C 14 00 00 00 00 00 00 00 00
060: 00 00 B8 61 00 00 00 00 00 00 00 00 00 00 BB 00
070: 00 00 00 00 00 00 00 00 00 00 BC 00 00 00 00 00
080: 00 00 00 00 00 00 BD 00 00 00 00 00 00 00 00 00
090: 00 00 BE 2D 00 00 00 00 00 00 00 00 00 00 C2 00
0A0: 00 00 00 00 00 00 00 00 00 00 C3 00 00 00 00 00
0B0: 00 00 00 00 00 00 C4 24 00 00 00 00 00 00 00 00
0C0: 00 00 C5 00 00 00 00 00 00 00 00 00 00 00 C6 00
0D0: 00 00 00 00 00 00 00 00 00 00 C7 00 00 00 00 00
0E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
0F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
100: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
110: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
120: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
130: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
140: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
150: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
160: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
170: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
180: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
190: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1A0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1B0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1C0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1D0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1E0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00
1F0: 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 04

jds3
Posts: 6
Joined: 13 Dec 2015, 22:23

Re: corrupted disk - testdisk reading error - please help

#7 Post by jds3 » 29 Dec 2015, 17:59

Hello,
I finally got the disk info read out ( the 750 G is the one having issue)
Can anyone please help me to check it out?
Much appreciated

User avatar
Fiona
Posts: 2836
Joined: 18 Feb 2012, 17:19
Location: Ludwigsburg/Stuttgart - Germany

Re: corrupted disk - testdisk reading error - please help

#8 Post by Fiona » 31 Dec 2015, 08:09

CrystalDiskInfo displayed CAUTION only.
But it doesn´t explain all the read errors.
Might be possible that storage management (LBA) is affected too?
Disk controller can cause it too.
Can you have a look into your eventviewer under system for messages like disk?
Please run the diagnose utility of your disk manufacturer.
It's a try to narrow down the message.
I can't access your uploaded pictures and already sent a request to access it.
You can upload photos in low resolution in our forum too.

Fiona

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