Can you run CrystalDiskInfo:
http://crystalmark.info/download/index-e.html
The portable version is recommended because the installer (exe) contains the adware Open Candy.
How is your disk listed in your disk management console?
I've no idea about your OS etc..
Fiona
No partitions found
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When asking for technical support:
- Search for posts on the same topic before posting a new question.
- Give clear, specific information in the title of your post.
- Include as many details as you can, MOST POSTS WILL GET ONLY ONE OR TWO ANSWERS.
- Post a follow up with a "Thank you" or "This worked!"
- When you learn something, use that knowledge to HELP ANOTHER USER LATER.
Before posting, please read https://www.cgsecurity.org/testdisk.pdf