External HD Partition: read error

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tianchris
Posts: 3
Joined: 10 Jan 2021, 12:13

External HD Partition: read error

#1 Post by tianchris »

Hi everyone,
I'm italian person and I try to write in my best English.
I have a problem with my external HD. It's a NTFS 1 Tb Toshiba HD with USB 3.0 with only 1 partition. Some day ago, when I connected it to my pc, it was very slow to recognized and I saw the massage

"There might be a problem with some file on this device or disc. This can happen if ....
- Scan and fix
- continue without scanning"

I tried "scan and fix" then "analyse and correct" but it seemed to don't detect any error. After that I could access to my file and I had copied 1 directory with 20 Gb on it. Now, when I connect with my Asus pc with Windows 10.0 Pro, I can't see it in my pc. I only see it in "Safely Remove Hardware" icon on the taskbar (I can see "Remove External Toshiba USB 3.0") and in "Task manager"

Disk 1 |
Unknown | 931,51 Gb
931,51 Gb | Unallocated
Not Inizialized |

So I have tried with Testdisk as administrator. I create a new log file, select the disk, select the partition table [Intel], select [Analyse] and then I see "partition: read error". So I select [Quick search]. During analyse cylinder, I see Read error at 0/17/1 (lba=1071). Analyse goes up to 100% and then I see the partition

>* HPFS - NTFS 0 32 33 121601 25 24 1953519616 [Toshiba]

If I select "P: list file", I see files, I can copy they but their sizes are not the original sizes that I can remember and that I can see in the list file.
So I push Enter and I try to "Write partition". After Y and restart of the pc, the problem is the same.

Recuperation told me to try with smartmontools and publish here my log. This is it:



smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-1703] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Toshiba 2.5" HDD MQ01UBD... (USB 3.0)
Device Model: TOSHIBA MQ01UBD100
Serial Number: X5S5TXNWT
LU WWN Device Id: 0 000000 000000000
Firmware Version: AX101U
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Jan 11 22:53:40 2021
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 120) seconds.
Offline data collection
capabilities: (0x5b) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
Offline surface scan supported.
Self-test supported.
No Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 2) minutes.
Extended self-test routine
recommended polling time: ( 233) minutes.
SCT capabilities: (0x003d) SCT Status supported.
SCT Error Recovery Control supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 2633
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 5686
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 3440
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 096 096 000 Old_age Always - 1773
10 Spin_Retry_Count 0x0033 213 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 3675
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 18
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 1400
193 Load_Cycle_Count 0x0032 099 099 000 Old_age Always - 15294
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 27 (Min/Max 11/61)
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 71
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 12936
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours 0x0032 099 099 000 Old_age Always - 606
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 181
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0

SMART Error Log Version: 1
ATA Error Count: 5325 (device log contains only the most recent five errors)
CR = Command Register [HEX]
FR = Features Register [HEX]
SC = Sector Count Register [HEX]
SN = Sector Number Register [HEX]
CL = Cylinder Low Register [HEX]
CH = Cylinder High Register [HEX]
DH = Device/Head Register [HEX]
DC = Device Command Register [HEX]
ER = Error register [HEX]
ST = Status register [HEX]
Powered_Up_Time is measured from power on, and printed as
DDd+hh:mm:SS.sss where DD=days, hh=hours, mm=minutes,
SS=sec, and sss=millisec. It "wraps" after 49.710 days.

Error 5325 occurred at disk power-on lifetime: 1773 hours (73 days + 21 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 0f 01 00 00 40 Error: UNC 15 sectors at LBA = 0x00000001 = 1

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 10 00 00 00 40 00 12:21:00.008 READ DMA EXT
25 d5 10 00 00 00 40 00 12:20:56.118 READ DMA EXT
b0 d5 01 09 4f c2 00 00 12:20:21.231 SMART READ LOG
b0 d5 01 06 4f c2 00 00 12:20:21.209 SMART READ LOG
b0 d5 01 01 4f c2 00 00 12:20:20.947 SMART READ LOG

Error 5324 occurred at disk power-on lifetime: 1773 hours (73 days + 21 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 0f 01 00 00 40 Error: UNC 15 sectors at LBA = 0x00000001 = 1

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d5 10 00 00 00 40 00 12:20:56.118 READ DMA EXT
b0 d5 01 09 4f c2 00 00 12:20:21.231 SMART READ LOG
b0 d5 01 06 4f c2 00 00 12:20:21.209 SMART READ LOG
b0 d5 01 01 4f c2 00 00 12:20:20.947 SMART READ LOG
b0 d5 01 00 4f c2 00 00 12:20:20.946 SMART READ LOG

Error 5323 occurred at disk power-on lifetime: 1773 hours (73 days + 21 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 0f 01 00 00 40 Error: UNC 15 sectors at LBA = 0x00000001 = 1

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d8 10 00 00 00 40 00 12:20:20.406 READ DMA EXT
25 d8 10 00 00 00 40 00 12:20:19.151 READ DMA EXT
b0 d8 00 01 4f c2 00 00 12:20:04.575 SMART ENABLE OPERATIONS
ec 00 01 00 00 00 00 00 12:20:04.562 IDENTIFY DEVICE
25 00 10 00 00 00 40 00 12:20:04.480 READ DMA EXT

Error 5322 occurred at disk power-on lifetime: 1773 hours (73 days + 21 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 0f 01 00 00 40 Error: UNC 15 sectors at LBA = 0x00000001 = 1

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 d8 10 00 00 00 40 00 12:20:19.151 READ DMA EXT
b0 d8 00 01 4f c2 00 00 12:20:04.575 SMART ENABLE OPERATIONS
ec 00 01 00 00 00 00 00 12:20:04.562 IDENTIFY DEVICE
25 00 10 00 00 00 40 00 12:20:04.480 READ DMA EXT
25 00 10 00 00 00 40 00 12:20:04.174 READ DMA EXT

Error 5321 occurred at disk power-on lifetime: 1773 hours (73 days + 21 hours)
When the command that caused the error occurred, the device was active or idle.

After command completion occurred, registers were:
ER ST SC SN CL CH DH
-- -- -- -- -- -- --
40 51 0f 01 00 00 40 Error: UNC 15 sectors at LBA = 0x00000001 = 1

Commands leading to the command that caused the error were:
CR FR SC SN CL CH DH DC Powered_Up_Time Command/Feature_Name
-- -- -- -- -- -- -- -- ---------------- --------------------
25 00 10 00 00 00 40 00 12:20:04.480 READ DMA EXT
25 00 10 00 00 00 40 00 12:20:04.174 READ DMA EXT
ec 00 01 00 00 00 00 00 12:19:06.435 IDENTIFY DEVICE
25 00 10 00 00 00 40 00 12:19:06.356 READ DMA EXT
25 00 10 00 00 00 40 00 12:19:04.603 READ DMA EXT

SMART Self-test log structure revision number 1
No self-tests have been logged. [To run self-tests, use: smartctl -t]

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.



Can anyone help me? Thank you in advance

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recuperation
Posts: 1120
Joined: 04 Jan 2019, 09:48
Location: Hannover, Deutschland (Germany, Allemagne)

Re: External HD Partition: read error

#2 Post by recuperation »

tianchris wrote:
12 Jan 2021, 23:35
smartctl 7.2 2020-12-30 r5155 [x86_64-w64-mingw32-w10-1703] (sf-7.2-1)
Copyright (C) 2002-20, Bruce Allen, Christian Franke, www.smartmontools.org

=== START OF INFORMATION SECTION ===
Model Family: Toshiba 2.5" HDD MQ01UBD... (USB 3.0)
Device Model: TOSHIBA MQ01UBD100
Serial Number: X5S5TXNWT
LU WWN Device Id: 0 000000 000000000
Firmware Version: AX101U
User Capacity: 1.000.204.886.016 bytes [1,00 TB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Rotation Rate: 5400 rpm
Form Factor: 2.5 inches
Device is: In smartctl database [for details use: -P show]
ATA Version is: ATA8-ACS (minor revision not indicated)
SATA Version is: SATA 2.6, 3.0 Gb/s (current: 3.0 Gb/s)
Local Time is: Mon Jan 11 22:53:40 2021
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART Status not supported: Incomplete response, ATA output registers missing
SMART overall-health self-assessment test result: PASSED
Warning: This result is based on an Attribute check.


SMART Attributes Data Structure revision number: 16
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
2 Throughput_Performance 0x0005 100 100 050 Pre-fail Offline - 0
3 Spin_Up_Time 0x0027 100 100 001 Pre-fail Always - 2633
4 Start_Stop_Count 0x0032 100 100 000 Old_age Always - 5686
5 Reallocated_Sector_Ct 0x0033 100 100 050 Pre-fail Always - 3440 sectors already broken and replaced
7 Seek_Error_Rate 0x000b 100 100 050 Pre-fail Always - 0
8 Seek_Time_Performance 0x0005 100 100 050 Pre-fail Offline - 0
9 Power_On_Hours 0x0032 096 096 000 Old_age Always - 1773
10 Spin_Retry_Count 0x0033 213 100 030 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 100 100 000 Old_age Always - 3675
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 18 Probably a counter showing 18 mechanical shocks.
192 Power-Off_Retract_Count 0x0032 098 098 000 Old_age Always - 1400
193 Load_Cycle_Count 0x0032 099 099 000 Old_age Always - 15294
194 Temperature_Celsius 0x0022 100 100 000 Old_age Always - 27 (Min/Max 11/61) 61°C is too hot. No information how long this temperature persisted.
196 Reallocated_Event_Count 0x0032 100 100 000 Old_age Always - 71
197 Current_Pending_Sector 0x0032 100 100 000 Old_age Always - 12936 12936 sectors are unreadable!
198 Offline_Uncorrectable 0x0030 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x0032 200 253 000 Old_age Always - 0
220 Disk_Shift 0x0002 100 100 000 Old_age Always - 0
222 Loaded_Hours 0x0032 099 099 000 Old_age Always - 606
223 Load_Retry_Count 0x0032 100 100 000 Old_age Always - 0
224 Load_Friction 0x0022 100 100 000 Old_age Always - 0
226 Load-in_Time 0x0026 100 100 000 Old_age Always - 181
240 Head_Flying_Hours 0x0001 100 100 001 Pre-fail Offline - 0
Your drive is about to die. Duplicate it as described in the testdisk manual.

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