My 'WD My Book' suddenly tells me cant read PLEASE HELP

Using TestDisk to repair the filesystem
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rawdatascare
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Joined: 19 Apr 2014, 13:19

My 'WD My Book' suddenly tells me cant read PLEASE HELP

#1 Post by rawdatascare » 19 Apr 2014, 13:32

Yesterday, worked just fine. today no good. When I try to access it says 'cant read disk file corrupted and disk unreadable'. When I look at disk management it tells me raw data...I tried the change drive letter trick and it did'nt work.

I was hoping that someone here at cgsecurity could please walk me along using Testdisk...I have 6.14 version 64 bit up and running on a Toshiba satellite laptop and my Wd mybook 3 tb connected. Any assistance would be greatly appreciated.

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cgrenier
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Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#2 Post by cgrenier » 22 Apr 2014, 07:19

Try TestDisk, Advanced, List. If you are lucky, you will be able to copy your files.
If there are bad sectors (IO or CRC errors), you should clone the disk first to a new empty one with ddrescue
http://www.cgsecurity.org/wiki/Damaged_Hard_Disk

nomadjr
Posts: 4
Joined: 16 May 2014, 19:54

Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#3 Post by nomadjr » 16 May 2014, 20:08

I believe I have a similar situation. My 2TB WD My Passport suddenly stopped working for no reason and when attempting to access the drive, windows gives me the following prompt "Drive not accessible. The parameter is incorrect." I ranTestDisk (both quick and deeper searches) and I have included the results from the deeper search in the attachment. I was able to view the files (they totaled no more than 138GB but when I attempted to copy them to a smaller drive (roughly 150GB free), they all failed. When looking into the disk management, it shows the drive as RAW data - so I wanted to know what my options are on how to recover these files. Many thanks for your help on this!
Attachments
Deeper Search Results - 05.16.14.JPG
results of
Deeper Search Results - 05.16.14.JPG (49.2 KiB) Viewed 1780 times

nomadjr
Posts: 4
Joined: 16 May 2014, 19:54

Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#4 Post by nomadjr » 17 May 2014, 00:42

just to give an update...

I went to Advanced -> NTFS Boot and MFT Repair and found that the Backup BS was bad, but the NTFS BS was good. So I updated the backup NTFS boot sector with the current boot sector, quit the application and restarted the computer.

But unfortunately the drive is still giving the same response and now I am performing another quick search to review the partitions. This time it came up with three partitions, and it defaulted to "None" when asked to select the type. So not sure what my next steps should be. Any insight would be helpful.

I've included the log of everything I've done up to the point of restarting the computer. Hope it is helpful.

nomadjr
Posts: 4
Joined: 16 May 2014, 19:54

Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#5 Post by nomadjr » 18 May 2014, 00:18

Another update - not sure why the log didn't post in the last post, but I'm doing it again here along with the results from the last scan...

Please let me know what my options are based on these results. Thanks!



Fri May 16 07:13:53 2014
Command line: TestDisk

TestDisk 7.0-WIP, Data Recovery Utility, April 2014
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Windows 7 (7601) SP1
Compiler: GCC 4.8, MinGW 3.11
Compilation date: May 12 2014 19:44:22
ext2fs lib: none, ntfs lib: 10:0:0, reiserfs lib: none, ewf lib: 20120504
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=64023257088
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=320072933376
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive2)=2000365289472
filewin32_getfilesize(\\.\PhysicalDrive3) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\PhysicalDrive3) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\PhysicalDrive3
filewin32_getfilesize(\\.\PhysicalDrive4) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\PhysicalDrive4) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\PhysicalDrive4
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=64020807680
filewin32_getfilesize(\\.\D:) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\D:) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\D:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\E:)=320070483968
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\F:)=0
Warning: can't get size for \\.\F:
filewin32_getfilesize(\\.\G:) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\G:) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\G:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\H:)=0
Warning: can't get size for \\.\H:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\I:)=2000364240896
Hard disk list
Disk \\.\PhysicalDrive0 - 64 GB / 59 GiB - CHS 7783 255 63, sector size=512
Disk \\.\PhysicalDrive1 - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63, sector size=512
Drive C: - 64 GB / 59 GiB - CHS 7783 255 63, sector size=512
Drive E: - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512
Drive I: - 2000 GB / 1862 GiB - CHS 243197 255 63, sector size=512

Partition table type (auto): Intel
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB
Partition table type: Intel

Analyse Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63
Geometry from i386 MBR: head=255 sector=63
NTFS at 0/32/33
Current partition structure:
1 P HPFS - NTFS 0 32 33 243197 57 60 3906961408
No partition is bootable

search_part()
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63
NTFS at 0/32/33
filesystem size 3906961408
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 244185087
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

Results
* HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

interface_write()
1 * HPFS - NTFS 0 32 33 243197 57 60 3906961408

search_part()
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63
NTFS at 0/32/33
filesystem size 3906961408
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 244185087
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

Results
* HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB
NTFS Volume is dirty.


dir_partition inode=5
* HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB
Directory /
5 dr-xr-xr-x 0 0 0 13-May-2014 15:46 .
5 dr-xr-xr-x 0 0 0 13-May-2014 15:46 ..
92052 dr-xr-xr-x 0 0 0 24-Nov-2013 16:20 $RECYCLE.BIN
1529 dr-xr-xr-x 0 0 0 24-Mar-2014 12:34 2014-03-22-Sarah and Christian Wedding
2419 dr-xr-xr-x 0 0 0 9-Apr-2014 14:17 2014-03-23-Kyle Visit to ATL
2540 dr-xr-xr-x 0 0 0 14-May-2014 15:36 2014-03-31-Liam Birth and Hospital Stay
60626 dr-xr-xr-x 0 0 0 4-May-2014 21:26 2014-04-05-Liam at Home Month One
60856 dr-xr-xr-x 0 0 0 20-Apr-2014 20:06 2014-04-06-Liam One Week
61272 dr-xr-xr-x 0 0 0 15-Apr-2014 16:42 2014-04-09-Liam Home Photo Shoot
61462 dr-xr-xr-x 0 0 0 29-Apr-2014 14:35 2014-04-12-Newborn Photo shoot
70942 dr-xr-xr-x 0 0 0 20-Apr-2014 19:41 2014-04-15-Liam Two Week
71035 dr-xr-xr-x 0 0 0 14-May-2014 08:56 2014-04-20-Easter Baptism
1483 dr-xr-xr-x 0 0 0 27-Apr-2014 20:34 2014-04-23-Liam Three Week
96916 dr-xr-xr-x 0 0 0 13-May-2014 14:42 2014-04-30-2 Year Anniversary
96866 dr-xr-xr-x 0 0 0 13-May-2014 15:28 2014-05-01-Liam at Home Month Two
96976 dr-xr-xr-x 0 0 0 12-May-2014 18:01 2014-05-02-Liam One Month
98015 dr-xr-xr-x 0 0 0 13-May-2014 15:21 2014-05-11-Mothers Day
97709 dr-xr-xr-x 0 0 0 12-May-2014 17:59 2014-05-12-Liam Six Week
334 dr-xr-xr-x 0 0 0 10-Apr-2014 17:06 Bump Pic Private
98009 dr-xr-xr-x 0 0 0 14-May-2014 15:39 Edits and Prints for Scrapbook
96710 dr-xr-xr-x 0 0 0 6-May-2014 17:00 Edits for Easter Best
96653 dr-xr-xr-x 0 0 0 12-May-2014 17:56 Edits for MaryEllen
41 dr-xr-xr-x 0 0 0 26-Feb-2013 04:29 Extras
338 dr-xr-xr-x 0 0 0 16-Mar-2014 19:58 Fawn Misc Documents
60032 dr-xr-xr-x 0 0 0 16-Mar-2014 20:22 Fawn Pictures Backup Aug 2010-March 2014
94538 dr-xr-xr-x 0 0 0 16-Mar-2014 16:43 Graco
96525 dr-xr-xr-x 0 0 0 3-May-2014 13:05 Liam gifts 2
49 dr-xr-xr-x 0 0 0 26-Feb-2013 04:29 Locale
87 dr-xr-xr-x 0 0 0 26-Feb-2013 04:29 My Passport Apps for Mac
27 dr-xr-xr-x 0 0 0 9-Aug-2013 11:00 System Volume Information
89 dr-xr-xr-x 0 0 0 26-Feb-2013 04:30 User Manuals
136 dr-xr-xr-x 0 0 0 26-Feb-2013 04:30 WD Apps for Windows
146 dr-xr-xr-x 0 0 0 16-Mar-2014 11:39 WD SmartWare.swstor
152 -r--r--r-- 0 0 56 25-Mar-2014 23:00 .dropbox.device
145 -r--r--r-- 0 0 4223936 6-Sep-2012 13:48 WD Apps Setup.exe
Can't create file \/$RECYCLE.BIN/S-1-5-21-507921405-113007714-1801674531-444350/$I098S2U.JPG: No such file or directory
[...]
ERROR: Couldn't set the file's date and time for \/WD SmartWare.swstor
Can't create file \/.dropbox.device: No such file or directory
Can't create file \/WD Apps Setup.exe: No such file or directory
Can't open backup.log file: No such file or directory
interface_load

interface_write()
1 * HPFS - NTFS 0 32 33 243197 57 60 3906961408
simulate write!

write_mbr_i386: starting...
write_all_log_i386: starting...
No extended partition

Interface Advanced
Geometry from i386 MBR: head=255 sector=63
NTFS at 0/32/33
1 P HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

ntfs_boot_sector
1 P HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB
NTFS at 0/32/33
filesystem size 3906961408 1696424337627224612
sectors_per_cluster 8 232
mft_lcn 786432 3132142189
mftmirr_lcn 244185087 1889081891
clusters_per_mft_record -10 109
clusters_per_index_record 1 -96
Boot sector
Status: OK

Backup boot sector
Status: Bad

Sectors are not identical.

A valid NTFS Boot sector must be present in order to access
any data; even if the partition is not bootable.
copy original boot sector over backup boot

ntfs_boot_sector
1 P HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB
NTFS at 0/32/33
NTFS at 0/32/33
filesystem size 3906961408
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 244185087
clusters_per_mft_record -10
clusters_per_index_record 1
Boot sector
Status: OK

Backup boot sector
Status: OK

Sectors are identical.

A valid NTFS Boot sector must be present in order to access
any data; even if the partition is not bootable.

TestDisk exited normally.



Fri May 16 19:13:09 2014
Command line: TestDisk

TestDisk 7.0-WIP, Data Recovery Utility, April 2014
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Windows 7 (7601) SP1
Compiler: GCC 4.8, MinGW 3.11
Compilation date: May 12 2014 19:44:22
ext2fs lib: none, ntfs lib: 10:0:0, reiserfs lib: none, ewf lib: 20120504
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=64023257088
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=320072933376
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive2)=2000365289472
filewin32_getfilesize(\\.\PhysicalDrive3) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\PhysicalDrive3) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\PhysicalDrive3
filewin32_getfilesize(\\.\PhysicalDrive4) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\PhysicalDrive4) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\PhysicalDrive4
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=64020807680
filewin32_getfilesize(\\.\D:) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\D:) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\D:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\E:)=320070483968
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\F:)=0
Warning: can't get size for \\.\F:
filewin32_getfilesize(\\.\G:) GetFileSize err Incorrect function.


filewin32_setfilepointer(\\.\G:) SetFilePointer err Incorrect function.


Warning: can't get size for \\.\G:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\H:)=0
Warning: can't get size for \\.\H:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\I:)=2000364240896
Hard disk list
Disk \\.\PhysicalDrive0 - 64 GB / 59 GiB - CHS 7783 255 63, sector size=512
Disk \\.\PhysicalDrive1 - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63, sector size=512
Drive C: - 64 GB / 59 GiB - CHS 7783 255 63, sector size=512
Drive E: - 320 GB / 298 GiB - CHS 38913 255 63, sector size=512
Drive I: - 2000 GB / 1862 GiB - CHS 243197 255 63, sector size=512

Partition table type (auto): None
Drive I: - 2000 GB / 1862 GiB
Partition table type: Intel

Analyse Drive I: - 2000 GB / 1862 GiB - CHS 243197 255 63
Geometry from i386 MBR: head=116 sector=52
BAD_RS LBA=218129509 5918957
check_part_i386 1 type 72: no test
BAD_RS LBA=729050177 1083631
check_part_i386 2 type 74: no test
BAD_RS LBA=168653938 1838434
Current partition structure:
1 * Sys=72 13577 238 11 119521 238 60 1701990410

Bad relative sector.
2 * Sys=74 45381 70 3 79242 34 29 543974724

Bad relative sector.
3 * NetWare 3.11+ 10498 56 41 10498 56 40 0

Bad relative sector.
Only one partition must be bootable
Space conflict between the following two partitions
1 * Sys=72 13577 238 11 119521 238 60 1701990410
2 * Sys=74 45381 70 3 79242 34 29 543974724


search_part()
Drive I: - 2000 GB / 1862 GiB - CHS 243197 255 63
NTFS at 243197/25/28
filesystem size 3906961408
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 244185087
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 0 0 1 243197 25 28 3906961408
NTFS found using backup sector, blocksize=4096, 2000 GB / 1862 GiB
Partition not added.

Results

interface_write()

No partition found or selected for recovery
simulate write!

write_mbr_i386: starting...
write_all_log_i386: starting...
No extended partition

Interface Advanced
Geometry from i386 MBR: head=116 sector=52
BAD_RS LBA=218129509 5918957
check_part_i386 1 type 72: no test
BAD_RS LBA=729050177 1083631
check_part_i386 2 type 74: no test
BAD_RS LBA=168653938 1838434
3 * NetWare 3.11+ 10498 56 41 10498 56 40 0
1 * Sys=72 13577 238 11 119521 238 60 1701990410
2 * Sys=74 45381 70 3 79242 34 29 543974724
Partition table type (auto): Intel
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB
Partition table type: Intel

Analyse Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63
Geometry from i386 MBR: head=255 sector=63
NTFS at 0/32/33
Current partition structure:
1 P HPFS - NTFS 0 32 33 243197 57 60 3906961408
No partition is bootable

search_part()
Disk \\.\PhysicalDrive2 - 2000 GB / 1862 GiB - CHS 243197 255 63
NTFS at 0/32/33
filesystem size 3906961408
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 244185087
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

Results
* HPFS - NTFS 0 32 33 243197 57 60 3906961408
NTFS, blocksize=4096, 2000 GB / 1862 GiB

interface_write()
1 * HPFS - NTFS 0 32 33 243197 57 60 3906961408

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cgrenier
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Posts: 3419
Joined: 18 Feb 2012, 15:08
Location: Le Perreux Sur Marne, France
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Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#6 Post by cgrenier » 28 May 2014, 07:30

Run "cmd" (right click "run as administrator"), "chkdsk /f d:" (replace d: by the correct drive letter).
Does it fix the problem ?

nomadjr
Posts: 4
Joined: 16 May 2014, 19:54

Re: My 'WD My Book' suddenly tells me cant read PLEASE HELP

#7 Post by nomadjr » 10 Jun 2014, 01:11

Hi!

CMD CHKDSK worked! Thanks so much.

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