External HD not recognised

Using TestDisk to repair the filesystem
Post Reply
Message
Author
bear
Posts: 7
Joined: 15 Jan 2017, 21:07

External HD not recognised

#1 Post by bear » 15 Jan 2017, 21:43

Hi, I know this is a popular question and have tried reading through the many threads but am unsure what relates directly to my problem and how to resolve it.

I have a 2TB Seagate external drive which was working fine up to yesterday afternoon. I had multiple power surges, yesterday, which caused the drive to switch off and on quite a few times in a matter of seconds and have a feeling that this has caused the drive to malfunction.

When I try to access the drive I get this message:
TD 001.PNG
TD 001.PNG (24.8 KiB) Viewed 473 times
So, after a quick bit of research I tried ChkDsk and got this answer:
TD 003.PNG
TD 003.PNG (55.84 KiB) Viewed 473 times
So a few more hours on the internet and I found TestDisk (I've tried to upload the TD log but as it appears to be a .log format it will not upload, so I am uploading the step by step process as screenshots, below. The last image shows the stage I am at now and I am wary about going any further as I don't have the first idea about what I am doing. The hard drive contains files which cannot be easily replaced relating to my business and I cannot afford to lose them as they are required for two ongoing jobs which must be completed this week... you could say I'm in a bit of a panic. If the disk cannot be repaired to a point where my computer can see it, is there a way I can transfer the files from the old drive to a new one, assuming I go and buy another drive? I am working on a Toshiba laptop, running windows Vista. Thanks, in advance for any help and advice you can give. Screenshots follow...
TD 01.PNG
TD 01.PNG (43.86 KiB) Viewed 473 times
For some reason the message board is not letting me add more images, so I will add them in subsequent replies...

Sponsored links

User avatar
cgrenier
Site Admin
Posts: 3629
Joined: 18 Feb 2012, 15:08
Location: Le Perreux Sur Marne, France
Contact:

Re: External HD not recognised

#2 Post by cgrenier » 16 Jan 2017, 06:50

Try TestDisk, Advanced, Boot, RebuildBS, List. If you can see your files, choose Write, confirm, Quit, restart your computer.
Please post the testdisk.log file content if it doesn't work.

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#3 Post by bear » 16 Jan 2017, 10:41

Thanks for the quick reply, before I try your suggestion I will let everyone have a look at the progress (or not) that I had made prior to my original posting. As I stated, I tried to post the TD log but the message board said that it could not be posted beccause it was the wrong file type.

These are screen shots of what I did yesterday and where I am at today... (apparently I can only add 3 files per message, as I have quite a few I will post in following messages too.)
TD 02.PNG
TD 02.PNG (49.1 KiB) Viewed 466 times
TD 03.PNG
TD 03.PNG (43.28 KiB) Viewed 466 times
TD 04.PNG
TD 04.PNG (46.34 KiB) Viewed 466 times

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#4 Post by bear » 16 Jan 2017, 10:42

TD 05.PNG
TD 05.PNG (39.88 KiB) Viewed 465 times
TD 06.PNG
TD 06.PNG (44.21 KiB) Viewed 465 times
TD 07.PNG
TD 07.PNG (40.43 KiB) Viewed 465 times

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#5 Post by bear » 16 Jan 2017, 10:43

TD 08.PNG
TD 08.PNG (37.32 KiB) Viewed 464 times
TD 09.PNG
TD 09.PNG (49.44 KiB) Viewed 464 times
TD 10.PNG
TD 10.PNG (40.36 KiB) Viewed 464 times

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#6 Post by bear » 16 Jan 2017, 10:46

TD 11.PNG
TD 11.PNG (38.7 KiB) Viewed 463 times
Below is a copy of the TD log



Sun Jan 15 15:04:16 2017
Command line: TestDisk

TestDisk 7.1-WIP, Data Recovery Utility, August 2016
Christophe GRENIER <grenier@cgsecurity.org>
http://www.cgsecurity.org
OS: Windows 7 (7600)
Compiler: GCC 5.4, Cygwin32 2005.2
ext2fs lib: 1.43.1, ntfs lib: 10:0:0, reiserfs lib: none, ewf lib: 20140608, curses lib: ncurses 6.0
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sda)=80026361856
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(/dev/sdb)=2000398933504
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive0)=80026361856
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\PhysicalDrive1)=2000398933504
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\C:)=79654027264
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\D:)=8148013056
filewin32_getfilesize(\\.\E:) GetFileSize err Función incorrecta.

filewin32_setfilepointer(\\.\E:) SetFilePointer err Función incorrecta.

Warning: can't get size for \\.\E:
disk_get_size_win32 IOCTL_DISK_GET_LENGTH_INFO(\\.\G:)=2000395698176
Hard disk list
Disk /dev/sda - 80 GB / 74 GiB - CHS 9729 255 63, sector size=512 - HTS541080G9SA00, S/N:202020202020504d4442414c4e58394741424739, FW:MB4OC60R
Disk /dev/sdb - 2000 GB / 1863 GiB - CHS 243201 255 63, sector size=512 - Seagate Expansion Desk, S/N:NA4JXNF6, FW:070B
Drive D: - 8148 MB / 7770 MiB - CHS 1942 64 32, sector size=2048 - MATSHITA DVD-RAM UJ-841S, FW:1.60

Partition table type (auto): Intel
Disk /dev/sdb - 2000 GB / 1863 GiB - Seagate Expansion Desk
Partition table type: Intel

Analyse Disk /dev/sdb - 2000 GB / 1863 GiB - CHS 243201 255 63
Geometry from i386 MBR: head=255 sector=63
NTFS at 0/32/33
Current partition structure:
1 P HPFS - NTFS 0 32 33 243201 13 12 3907022848
No partition is bootable
Incomplete multi sector transfer detected in $MFT.
ntfs_mft_load(): Failed.
Failed to load $MFT: Input/output error.
Failed to startup volume: Input/output error.
Incomplete multi sector transfer detected in $MFT.
ntfs_mft_load(): Failed.
Failed to load $MFT: Input/output error.
Incomplete multi sector transfer detected in $MFT.
ntfs_mft_load(): Failed.
Failed to load $MFT: Input/output error.
Failed to startup volume: Input/output error.
Incomplete multi sector transfer detected in $MFT.
ntfs_mft_load(): Failed.
Failed to load $MFT: Input/output error.

search_part()
Disk /dev/sdb - 2000 GB / 1863 GiB - CHS 243201 255 63
NTFS at 0/32/33
filesystem size 3907022848
sectors_per_cluster 8
mft_lcn 786432
mftmirr_lcn 2
clusters_per_mft_record -10
clusters_per_index_record 1
HPFS - NTFS 0 32 33 243201 13 12 3907022848
NTFS, blocksize=4096, 2000 GB / 1863 GiB
file_pread(5,2,buffer,3907031039(243201/110/45)) lseek err Invalid argument
file_pread(5,1,buffer,3907031039(243201/110/45)) lseek err Invalid argument
file_pread(5,2,buffer,3907031040(243201/110/46)) lseek err Invalid argument
file_pread(5,1,buffer,3907031040(243201/110/46)) lseek err Invalid argument
file_pread(5,8,buffer,3907029248(243201/82/18)) lseek err Invalid argument
file_pread(5,8,buffer,3907029376(243201/84/20)) lseek err Invalid argument
file_pread(5,8,buffer,3907029504(243201/86/22)) lseek err Invalid argument
file_pread(5,8,buffer,3907029632(243201/88/24)) lseek err Invalid argument
file_pread(5,8,buffer,3907029760(243201/90/26)) lseek err Invalid argument
file_pread(5,8,buffer,3907029888(243201/92/28)) lseek err Invalid argument
file_pread(5,8,buffer,3907030016(243201/94/30)) lseek err Invalid argument
file_pread(5,8,buffer,3907030144(243201/96/32)) lseek err Invalid argument
file_pread(5,8,buffer,3907030272(243201/98/34)) lseek err Invalid argument
file_pread(5,8,buffer,3907030400(243201/100/36)) lseek err Invalid argument
file_pread(5,8,buffer,3907030528(243201/102/38)) lseek err Invalid argument
file_pread(5,8,buffer,3907030656(243201/104/40)) lseek err Invalid argument
file_pread(5,8,buffer,3907030784(243201/106/42)) lseek err Invalid argument
file_pread(5,8,buffer,3907030912(243201/108/44)) lseek err Invalid argument
file_pread(5,7,buffer,3907031041(243201/110/47)) lseek err Invalid argument
file_pread(5,8,buffer,3907031048(243201/110/54)) lseek err Invalid argument
file_pread(5,3,buffer,3907031056(243201/110/62)) lseek err Invalid argument
file_pread(5,3,buffer,3907031103(243201/111/46)) lseek err Invalid argument
file_pread(5,8,buffer,3907031119(243201/111/62)) lseek err Invalid argument
file_pread(5,11,buffer,3907031166(243201/112/46)) lseek err Invalid argument
file_pread(5,2,buffer,3907033088(243201/143/15)) lseek err Invalid argument

Results
* HPFS - NTFS 0 32 33 243201 13 12 3907022848
NTFS, blocksize=4096, 2000 GB / 1863 GiB
Not an exFAT boot sector.

* HPFS - NTFS 0 32 33 243201 13 12 3907022848
NTFS, blocksize=4096, 2000 GB / 1863 GiB
Can't open filesystem. Filesystem seems damaged.

interface_write()
1 * HPFS - NTFS 0 32 33 243201 13 12 3907022848

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#7 Post by bear » 16 Jan 2017, 22:16

cgrenier wrote:Try TestDisk, Advanced, Boot, RebuildBS, List. If you can see your files, choose Write, confirm, Quit, restart your computer.
Please post the testdisk.log file content if it doesn't work.
I tried this and seemed to get nowhere also tried a few other things... result images below
TD 12.PNG
TD 12.PNG (59.65 KiB) Viewed 444 times
TD 13.PNG
TD 13.PNG (54.56 KiB) Viewed 444 times
TD 14.PNG
TD 14.PNG (56.08 KiB) Viewed 444 times

bear
Posts: 7
Joined: 15 Jan 2017, 21:07

Re: External HD not recognised

#8 Post by bear » 16 Jan 2017, 22:17

TD 15.PNG
TD 15.PNG (50.32 KiB) Viewed 443 times
TD 16.PNG
TD 16.PNG (53.86 KiB) Viewed 443 times

Post Reply

Who is online

Users browsing this forum: No registered users and 2 guests